Shipping & Pickup

Shipping Policy
All items are dispatched from our warehouse in Melbourne, Australia. For delivery addresses in remote areas or on islands, please contact us before placing an order as courier services may not be able to deliver to those areas. Order may be cancelled and fully refunded if it cannot be shipped by our delivery partners.
Under normal conditions, delivery will take between 2 and 10 working days after dispatch, depending on your location. Regional or remote areas may take longer delivery time and pick up from couriers depot may be required. A tracking number will be updated once the order is dispatched, please use it to track the delivery status of your order. Also, please be noted the delivery time stated in the listing is estimated by eBay, it may not be accurate and should not be considered as a guarantee.
Our delivery partners may require your assistance unloading from the vehicle and only deliver to the property entrance.
Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid. We advise all buyers to provide us an active phone number so that couriers can contact you in case of any issue.
We may give couriers authority to leave for the delivery in order to minimize the chance of redelivery and the inconvenience for buyers to pick up the item from the depot. If you have any special requirements, please contact us before placing the order.

Pick up Policy
If you would prefer to pick-up your item, we provide a pick-up service from our Melbourne warehouse at Dandenong. $8.95 handling fee may be charged for large and bully items. To make this process as smooth as possible, please note these essentials:

  • Payment must be made prior to arrival (and by 7am for same business day pick up).
  • Pick up can be anytime between 10am-4pm Mon-Fri (excl. public holidays). Collection required within 7 days of payment.
  • Courier pickups not permitted due to average collection time is being 15 minutes.
  • You will be required to show a curent Drivers License or Proof of Age Card to collect your order.
  • Please contact us if you any questions and prior to the pick up to confirm item is ready for you.